Job ID:
262021
Student Success Navigator, Catto Scholarship
Community College of Philadelphia
Posting Details
Position Information
Position Title: Student Success Navigator, Catto Scholarship
Requisition Number: SCA00855
General Description
Reporting to the Assistant Director, the Student Success Navigator, Catto Scholarship provides a high-quality onboarding and orientation experience designed to get students off to a solid and supported start as a Catto Scholar. The Student Success Navigator will work with the entire Catto Scholarship team, Enrollment Management, Educational Support Services, and other areas at the College to successfully take students from the admissions process through orientation and bridge programming, providing a broad range of guided supports and services to scholarship recipients. This includes, but not limited to, ensuring Catto Scholars meet all eligibility requirements for a seamless onboarding experience; helping students identify potential barriers to success and connecting them to supports and resources at the outset; connecting all students to their respective Catto Student Success Coach and working with students throughout their time at the College to ensure they are fully prepared—academically, personally, and professionally—for their next step, whether transferring to a four- year institution or entering the workforce.
The primary focus of the Student Success Navigator will be recruiting and supporting students interested in pursuing careers in education (i.e., future teachers).
College Intro
Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.
Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.
Specific Responsibilities
- Serve as the primary liaison between incoming Catto Scholars, Catto Scholarship Office, and Enrollment Management, supporting students throughout the admissions and financial aid process.
- Actively connect students to College departments and community resources to ensure eligibility is established and documented at initial enrollment and throughout enrollment at the College.
- Assist students in navigating critical enrollment and onboarding requirements such as verifying residency, satisfying placement, successfully completing FAFSA and the financial aid verification process, accessing academic advising, etc.
- Facilitate the Catto Scholars orientation experience and bridge for Catto Scholars in collaboration with the Catto Scholarship Office staff, Educational Support Services and other departments at the College.
- In partnership with the CCP Cares team, connect students with College offices such as KEYS, Single Stop, Counseling, etc. during the enrollment and onboarding process to uncover and address basic needs at the start of enrollment.
- Actively participate in Student Assistance Team (SAT) meetings with Catto Scholarship Office staff to regularly review student progress and identify and address the mitigation and removal of barriers impacting retention and completion.
- Work with other Catto Scholarship Office staff, Education Support Services and other offices at the College to implement and ensure a successful bridge experience for students.
- In collaboration with the Catto Executive and Associate Directors and the Office of Marketing and Communications, assist in the coordination of marketing materials and maintain the Catto Scholarship Office website, ensuring all information is accurate and regularly updated.
- Assist the Associate Director in creating and facilitating virtual events such as webinars and incoming student success events for Catto Scholars.
- Travel between the College’s Main Campus and Regional Centers to support students during the enrollment and onboarding process as needed.
- Cultivate and sustain strong partnerships with four-year colleges and universities to actively monitor, enhance, and troubleshoot the transfer experience for Catto Scholars pursuing careers in education.
- Oversee and actively engage a caseload of Catto Scholar graduates pursuing education careers through regular check-ins, targeted outreach, and data- informed follow-up to ensure progress and address emerging needs.
- Accurately document, maintain, and track all student interactions, information, and progression throughout the onboarding and enrollment process and document outcomes.
- Ensure confidentiality of students’ records and information.
- Maintain service that is inclusive and that encourages, supports, and celebrates the diversity of the College community.
- Deliver quality customer service to both internal and external constituents in a professional, helpful and courteous manner.
- Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological and ethnic backgrounds.
- Other duties as assigned.
Minimum Qualifications
- Bachelors’ degree in education, social services or related field required.
- Three (3) years of related experience working in a higher education or college and career readiness environment serving culturally diverse populations required.
- Experience with providing resources and services to students and implementing proven strategies to support and improve student retention required.
- Strong organizational and time management skills with exceptional attention to detail required.
- Experience successfully working independently as well as part of a team with a collaborative approach to problem solving required.
- Ability to work effectively in a fast-paced, collaborative environment required.
- Demonstrated ability to maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty and staff of varying social, economic, cultural, ideological and ethnic backgrounds by effectively using cross-cultural skills and abilities required.
- Demonstrated ability to provide excellent customer service required.
- Demonstrated ability to assess student populations in order to develop effective intervention strategies required.
- Ability to travel within the local area required.
- Proficiency using MS PowerPoint, Word and Excel required.
- Experience engaging diverse populations through various mediums such as webinars, presentations, live chat, tele-conferencing, email/text/phone, etc. is required.
- Strong written, verbal, and interpersonal communication skills required.
- Ability to recognize and protect confidential information and exercise judgment, tact and diplomacy in handling sensitive information and situations required.
- Awareness of FERPA and ethical principles in working with students required.
Preferred Qualifications
- Master’s degree preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.
- Familiarity with integrated management software such as Banner, Starfish and OrgSync, as well as social media platforms, preferred.
Work Location: Main Campus
Benefits Summary
Benefits:
“Success Starts Here” at Community College of Philadelphia. We recognize that our success as a college and the success of our students starts with our employees. Our employees are vital to our success. Our total compensation package includes a comprehensive offer of benefits that are unrivaled by most.
Full-time faculty and staff benefits include:
- College-paid medical, dental, drug, life and disability insurance
- Tuition remission (for classes at the college)
- Forgivable tuition loan (for classes at any accredited academic institution)
- 403(b) retirement plan with 10% College contribution with employee contribution 5%
- Flexible spending accounts
- Paid vacation, holiday and personal time
- Partial remote work schedule for remote work eligible positions
Additional College benefits:
- Winter break: 1 week around the third week in December and New Years
- Spring Break: 1 week in March
- Summer Hours: 4-day work week (closed on Fridays) from the 2nd week in May through the 3rd week in August
Salary Grade or Rank: 2
Min Salary/Hourly Rate: $47,389
Max Salary/Hourly Rate: $60,000
Job Posting Open Date: 08/26/2025
Type of Position: Administrator
Employment Status: Full-Time
Special Instructions to Applicants
Interested candidates should complete an online application.
- Cover Letter of interest and resume required.
- Name and contact information of 3 references required.
- Employment offers are contingent upon successful completion of background checks in accordance with PA Child Protective Services Law.
- Must be legally eligible to work in the U.S.
Community College of Philadelphia is an equal opportunity employer and does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, status as a Vietnam Era Veteran or disabled veteran or any other status protected by law, in matters pertaining to employment.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about Community College of Philadelphia?
- CareerBuilder.com
- Higheredjobs.com
- LinkedIn
- The Chronicle
- Veterans Job Fair
- Professional & Technology Diversity Career Fair
- AL DIA - Diversity Career Fair
- Community College of Philadelphia Website
- Indeed.com
- Other
- * If your answer to the above question is Other, please note the source below. If this question does not apply to you, enter N/A.
(Open Ended Question)
- * What is the highest level of education you have completed?
- No Response
- High School/GED
- Associates Degree
- Bachelor's Degree
- Master's Degree
- Doctorate
- Other
- * Do you have three (3) years of related experience working in a higher education or college and career readiness environment serving culturally diverse populations?
- * Salary bands at the College cover a wide range to accommodate varying levels of experience. Generally, salaries fall within the low to mid-range of the posted amounts, with some roles allowing for more negotiation. Please confirm that you have reviewed the salary range and are comfortable with it by responding "yes."Our benefits significantly enhance the total compensation package for full-time staff and include college-paid medical, dental, drug, life, and disability insurance; tuition remission for courses at the college; forgivable tuition loans for accredited institutions; a 403(b) retirement plan with a 10% College contribution and a 5% employee contribution; flexible spending accounts.
- Yes, the salary range is within my expected salary expections.
- No, the salary range is not within my expected salary expectations. (Please note: responding with this answer will disqualify you from the applicant pool, as the range will not exceed the posted ranges.)
Documents Needed to Apply
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- References
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